Shipping Policy

Last Updated: June 2026

At Veloura, we are committed to providing a smooth and reliable shopping experience from checkout to delivery.

Order Processing

Orders are processed within 1–2 business days. Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Orders are not processed on weekends or holidays.

Shipping Times

Estimated delivery times:

• United States: 3–8 business days

• Canada: 5–10 business days

• International: 7–15 business days

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other unforeseen circumstances.

Shipping Costs

Shipping rates are calculated at checkout.

We offer FREE Shipping on orders over $100 within the United States.

Order Tracking

Once your order has shipped, a tracking number will be sent to the email address provided during checkout. Tracking information may take up to 48 hours to update.

Delays

While we strive to meet all delivery estimates, Veloura cannot guarantee delivery dates and is not responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for ensuring their shipping address is accurate. Orders shipped to an incorrectly entered address may not be eligible for replacement or refund.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to help resolve the issue.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Email: velourasupport@gmail.com

Thank you for choosing Veloura.