Return & Refund Policy

Last Updated: June 2026

At Veloura, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be in the original packaging.

• Include proof of purchase or order confirmation.

For hygiene and safety reasons, opened or used beauty and skincare products cannot be returned unless they arrive damaged or defective.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photos of the product and packaging.

We will review your request and provide a replacement or refund when appropriate.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional processing time.

Non-Refundable Items

The following items are not eligible for return or refund:

• Opened or used products.

• Gift cards.

• Clearance or final sale items.

• Products damaged due to misuse.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Shipping charges are non-refundable.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

Contact Us

For return or refund requests, please contact us:

Email: velourasupport@gmail.com

Thank you for choosing Veloura..